Terms & Conditions

Terms & conditions of the company Simone Pohlenz, Bases & More

§1 Applicability to entrepreneurs and definitions of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer in their version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes wher predominantly neither their commercial nor their independent professional activity can be attributed to(§ 13 BGB).

§2 Conclusion of a contract, storage of the contract text

(1) The following provisions regarding the conclusion of the contract apply to orders via our Internet shop


(2) In the case of the conclusion of the contract, the contract is concluded with:

Bases & More
Simone Pohlenz
Lönsweg 11
D-38542 Leiferde

(3) The presentation of the goods in our Internet shop do not constitute a legally binding contractual offer on our part, but are only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer for him to conclude a purchase contract.
(4) Upon receipt of an order in our Internet shop, the following rules apply: The consumer makes a binding contract offer by successfully going through the order procedure provided in our Internet shop.

The order is made in the following steps:

1) Selection of the desired goods
2) Add to cart by clicking the "add to cart" button
3) Checking the details and order amounts in the shopping cart
4) To initiate the order process click the button "Checkout"
5) Enter the recipient data
6) Choose shipping service
7) Re-examination or correction of the entered data.
8) Sending the binding contract offer by clicking on the button "Place binding order".

The consumer can at any time prior to the binding submission of the order, view the costumer data input fields and can correct any input errors. The consumer can cancel the ordering process  by closing the Internet browser.

If the customer confirms the order process with the button "
Place binding order", he sends a binding contract offer to us.

We confirm the receipt of the contract offer directly by an automatically generated e-mail ("order confirmation").

We accept your contract offer if you receive an e-mail from us that your order has been dispatched.

(5) The Complete text of the contract is not saved with us. Before you order is sent to us, through the shopping cart system, the contract data can be printed out or electronically saved using your browsers print function.After your order is received by us, the order data, the legally details related to distance selling contracts are sent to you via email in the order confirmation.
The terms and conditions can be viewed at any time under https://www.bases-and-more.com/Terms-Conditions
You can view your past orders in our customer area under My Account -> My Orders -> Order History

(6) We reserve the right to cancel an order if the suspicion arises that the order was made fraudulently.

(7) Contract language should be English

§3 Prices, shipping costs, payment, due date

(1) The prices on the website are total prices. Additional shipping costs will be added and can be viewed on the website. According to German small business regulation §19 UStG value added tax is not listed.

(2) Depending on the selected shipping option in the shopping cart, the shipping costs are automatically calculated for you and must be selected before you place an order.

(3) The consumer has the option to pay by bank transfer (only European customers), PayPal and credit card (processed through PayPal).

(4) Payment via PayPal and credit card is due immediately upon sending us the binding contract offer. Payment by bank transfer should be made within one week.

§4 Delivery

(1) Unless it is not stated otherwise clearly visibly in our webshop, your order will be shipped within 14 working days.
The deadline for the shipping date begins on the next working day after receipt of the payment.

If the deadline falls on a Saturday, Sunday or public holiday, the deadline ends on the next working day.

The delivery time for Germany is 14 working days, deliveries to the EU + UK 4-5 weeks and for deliveries worldwide 5-7 weeks.

§5 Retention of title

We reserve the ownership of the goods until full payment of the purchase price.


§6 Right of withdrawal of the customer as a consumer

                 ** Custom Movement Trays are excluded from return and the right of withdrawal 
(provided that we have already started manufacturing them)**

Consumers are entitled to a right of withdrawal under the following conditions:

A consumer is any natural person who concludes a legal transaction for purposes where predominantly neither their commercial nor their independent professional activity can be attributed to.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must notify us
Simone Pohlenz
Bases & More
Lönsweg 11
D-38542 Leiferde
E-Mail: contact@bases-and-more.com

Telephone: +49 (0)15115974758
by means of a clear statement (such as a letter sent by post, e-mail) of your decision to withdraw from this contract. You can copy and use the withdrawal form below (which is not required).

Consequences of Withdrawal

 If you withdraw from this Agreement, we have to refund all payments we have received from you, including delivery charges (except for the additional costs arising from you choosing a different delivery method than the standard delivery methode we offer) at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same manner of payment that you used in the original transaction, unless otherwise agreed with you; you will not be charged any fees for your withdrawal.

We may refuse to refund you until the goods has been returned to us or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you informed us of the withdrawal of this contract.

The deadline is met if you dispatch the goods before the expiry of the period of fourteen days.
You bear the immediate costs of the return.

Exceptions to the Right of Withdrawal

The right of withdrawal shall not apply to contracts regarding the supply of goods made to the consumer's specifications or clearly personalised.

These items include Custom Movement Trays.

End of the Instructions on Withdrawal


§7 Withdrawal form

Withdrawal form

(If you want to cancel the contract, please copy the form, fill it out and send it back to us.)

An : 
Simone Pohlenz
Bases & More
Lönsweg 11
D-38542 Leiferde
E-Mail: contact@bases-and-more.com

– I / We (*) give hereby notice that I / We (*) revoke our agreement onthe sale of the following goods:


 Ordered on (*)/received on (*)


 Name / Names (*) of consumer(s)


Address of consumer (s)


Signature of consumer (s) (only if this form is notified in writing)




(*) Cross out what is not applicable

§8 The warranty,Limitation of liability   

(1) The warranty complies with the statutory provisions.

(2) Limitation of liability   

We exclude liability for minor negligence in breach of duty, provided such breaches do not involve essential contractual obligations, damages caused by death, bodily injury, impaired health or guarantees or affect claims under the Produkthaftungsgesetz (ProdHaftG, Product Liability Act). The same applies to breaches of duty by any of our agents and legal representatives. The contractual obligations include, in particular, the obligation to deliver the item and title to you. We furthermore must deliver to you the item free of material defects and deficiencies.

§9 Contract language

 Contract language should be Englisch.

§10 Changes to the terms and conditions, website or the product range

We reserve the right to modify the terms and conditions as well as the information about goods displayed on our website as well as prices, products, descriptions and availabilities.

However, such changes will not affect orders which has already been placed and for which you have received an order confirmation.

§11 Choice of law

(1) German law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customers usual place of residence is located(benefit of the doubt principle).

(2) The provisions of the UN Convention on Contracts for the international sale of goods are explicitly inapplicable.


§12 Alternative Dispute Resolution

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr.